Jacqueline came from a background of building client relationships with service and was keen to embody this at Elite Health. Building a client base from nothing was a tough journey especially in a world where there was little social media and a huge number of people did not possess an email address. Over the beginning years we worked hard and were rewarded with huge loyalty from clients and a steady stream of referrals. In fact, even today in the world of the internet and social media over 65% of our new clients come from referrals. With that background, contrary to a large part of the world around us Jacqueline remains committed to thanking those clients who recommend and stay with us whilst we still work hard to keep our charges competitive.
We took on our new Mindbody Client Management System in June 2017, it at last gave a very fair way of saying thank you to clients on an ongoing basis. Rewards points is a built-in loyalty program that grants clients points for referring new clients to our business and for buying services. We have kept it simple:-
So how does rewards work?
Each time a new client lets us know you referred them we add £20 in rewards to your account.
Every time you spend, we add 2% back to your account in points (min spend £50)
Every point is worth £1
Points can be redeemed in part or full against any of our services no minimum spend.
Rewards can vary from time to time – so watch for special promotions like at Christmas we ALWAYS make special offers open to all clients, sometime giving existing clients first access.
You can view your account online at anytime using the following link.